Quality Charter
At the Museum of Literature Ireland (MoLI), we are committed to delivering an exceptional and enriching experience to all our visitors, partners, and stakeholders. We strive for the highest standards in cultural engagement, educational value, and operational excellence.
Our Commitment to You
We pledge to provide:
1. Visitor Experience
Warm Welcome: A friendly, respectful, and inclusive environment for all visitors
Accessibility: Facilities, exhibitions, and services that are accessible to people of all ages and abilities
Information: Clear, accurate, and timely information across all communication channels—onsite, online, and in print
Engagement: Interactive, thoughtful, and inspiring exhibitions and programmes that reflect the richness of Irish literature and its global impact
2. Educational and Cultural Excellence
Academic Integrity: Content developed and curated in collaboration with UCD and NLI, ensuring academic rigour and cultural authenticity
Learning Opportunities: Programmes and resources for schools, universities, researchers, and lifelong learners
Innovation: Use of technology and creative methods to enhance interpretation, storytelling, and audience participation
3. Customer Service
Responsiveness: Prompt and courteous responses to queries, feedback, and concerns
Professionalism: Well-trained, knowledgeable staff committed to continuous improvement and excellence
Satisfaction: A proactive approach to monitoring and enhancing the visitor experience through regular reviews and feedback mechanisms
4. Partnership and Accountability
Transparency: Open and honest communication with all stakeholders, in line with public service values and best practice
Sustainability: Responsible environmental practices in the operation and maintenance of the museum
Compliance: Full adherence to the standards and performance measures outlined in governance issues as outlined as a subsidiary with University College Dublin
5. Continuous Improvement
We regularly assess our performance and seek feedback to evolve and improve our services
We are committed to professional development, innovation, and staying at the forefront of museum practice
Help Us Improve
We welcome your feedback and suggestions. Please contact us at [email protected] or speak to a member of staff during your visit.
Together, we celebrate Ireland’s literary heritage and shape its future. Thank you for being part of our story.
— The MoLI Team
